Help
Contact
Talk to our friendly UK-based customer care team by email. Every message is read by a real person and handled discreetly and without judgement.
Last updated
Whether you have a question before you buy, need help with an order, or simply want a second opinion on which toy might suit you, we are here. Our UK-based customer care team reads every message personally, replies kindly, and never judges.
Email us
The quickest way to reach us is by email: hello@vibrator.toys.
We aim to reply within one working day, Monday to Friday. Our replies come from the same address and have plain, discreet subject lines.
To help us help you
If your message is about an order, please include:
- your order number (it is in your confirmation email);
- the name and email address you used at checkout;
- a short description of the question or problem.
There is no need to share anything you are not comfortable with. If something is faulty, a sentence describing what is happening is usually enough.
Before you write
You might find a quick answer here:
- FAQ: orders, delivery, payments, products and privacy.
- Shipping: delivery options and times. Free tracked UK delivery on every order.
- Returns: the 14-day right to cancel and how faulty items are covered.
- Discretion: packaging, the sender name and your bank statement.
- Guides: friendly advice on choosing, using and caring for your toy.
Who we are
vibrator.toys is a trading name of BH Commerce Ltd, a company registered in the United Kingdom. Orders ship from the UK by Royal Mail.