Shipping

Every order is sent from the UK by Royal Mail, in plain unbranded packaging, with tracking as standard. Free tracked UK delivery applies to every order, however small.

Delivery options

Free Tracked 48 is selected for you at checkout. You can switch to a faster service before you pay.

When will my order be sent?

We aim to dispatch most orders within 1 to 2 working days. Dispatch and delivery times are estimates, not guarantees (except for Special Delivery, which Royal Mail guarantees once your parcel is on its way), and can stretch a little during busy periods such as December.

Working days are Monday to Friday, excluding UK bank holidays.

Where we deliver

We currently deliver to addresses in the United Kingdom only, including Northern Ireland, the Scottish Highlands and islands, and the Channel Islands and Isle of Man where Royal Mail services allow. Deliveries to some remote areas may take a day or two longer. We are not yet able to ship outside the UK.

Tracking your parcel

As soon as your parcel leaves us, we email you a Royal Mail tracking link. You can follow it right to your door, and use Royal Mail's own tools to rearrange delivery, choose a safe place or collect from a Post Office. See delivery and tracking for tips.

How it is packed

Discreetly, always. Plain outer packaging, no product names on the label and a neutral sender name (BH Commerce). Your bank statement shows BH Commerce Ltd. Read more on our discreet by default page.

If something goes wrong

If your parcel has not arrived within five working days of dispatch (or by the guaranteed time for Special Delivery), please email hello@vibrator.toys with your order number. Our UK-based customer care team will chase Royal Mail and, if it is lost, send a replacement or refund you in full. Damaged or faulty items are covered by our returns policy.